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Reasons for Resetting a Comcast RemoteFirst of all, resetting your Comcast Remote should really be used as a last resort. You should first try general troubleshooting to see if you can re-program the remote and call Comcast to see if they can help you fix your issue.
If you call Comcast and they cannot resolve your issue, they will recommend that you take the remote to your nearest Comcast center and trade it in for a new one. But, I know that finding the time to do this and then standing in line on your lunch break is not your idea of fun.
So, you can try to reset the remote first, before you take it back. I mean, what have you got to lose?. Remote is unresponsive. You tried to remap keys unsuccessfully. You tried to program a macro unsuccessfully. You tried to program the AUX key unsuccessfully. Your remote has gotten out of sync with your cable box or TVAll the above are ways that you can screw up the programming of your Comcast remote.
It can become very difficult to keep track of what codes and buttons you have pushed and sometimes you just need a do-over!Two Types of ResetsThere are two types of resets that can be done to a Comcast remote. I tell you this because you need to know the difference between the two. You may have a friend or neighbor who says “Oh just do a reset” or you may do a Google search and find an article that only describes one method and not the other. The first type of reset is what is called an OPS reset. This one will remove any programming that you have done and basically restore the remote to its “out-of-box” state when the Comcast technician handed it to you. If you have been trying to remap keys or program the AUX button, this will solve your problem.
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It will undo any programming you have attempted. Most of the time this is the only type of reset that you will need to perform.The second type of reset is a factory reset. USE THIS ONE WITH CAUTION! Typically you won’t need to perform this type of reset unless the remote is just completely screwed up.
Unless you are confident with your remote programming skills or know someone who is, I would stay away from this one and just go ahead and take it back to Comcast. This type of reset wipes everything clean including any Comcast protocols that have been programmed. Functionality WILL be lost after performing a factory reset and the remote will need to be reconfigured in order to work again.
I will list the procedure for doing this later in this article.OPS Reset.Press and hold the “Setup” key until a device key (TV, Cable, AUX) blinks twice.Enter the code 9-8-0.A device key will blink four times confirming the reset successful. Hey TJB,Was you’re remote screwed up that bad? Typically an OPS reset is all that is required to resolve most issues.
A factory reset basically resets everything. Including programming to the cable box.That’s why I caution readers about this type of reset. It’s a little bit more involved to get it working again.Try the factory reset procedure again, but this time, after the remote blinks four times from code 982. Try this code: 01376.If that code doesn’t work, send me the make and model of your Comcast box.You’re basically going to need to find the code that programs the remote to your Comcast box, since it got wiped clean during the reset.Also, which silver remote do you have?
Red OK button, or Grey? That dictates whether or not to use a four-digit or five-digit code.In the end, you may be better off just going to Comcast and get a new remote. Ok, here’s a good one. I have tried every method above including the 01376 code.
(Silver remote with a RED button). Trying to program it back to a cable box which is a very basic box. No time display, no numbers. It is at work and is I believe just a digital box with basic service. (Local channels plus some limited basic cable channels.) The original remote is just about worn out so I brought a remote from home that I was not using. All buttons work fine except the volume button.
(The volume needs to be controlled by the output levels on the cable box, not the “TV” (actually a video monitor with powered speakers). The old remote worked fine but the one from home will only blink the “tv” button when the volume control is pushed and thus not change the cable box output level like the old one did. Any further codes I may be able to try?
Here’s another issue with remotes that I ran into yesterday. My cablebox failed (no video) and I took it to a Comcast office to replace it. They gave me a new box and a new remote. I forgot to return my old remote and was told to “just keep it”. I activated the box, but neither the new remote or the old remote would control it. Both remotes controlled the TV but not the cable box.
After time spent on the phone with Comcast, it was concluded that there was something wrong with the cable box. I made another trip back to Comcast and got another cable box. I activated this one and, again, neither remote would control the cable box. On a whim, I tried a third Comcast remote that I had for a digital box in a bedroom. That remote controlled the new cable box just fine, so I knew there was nothing wrong with the new box. Back on the phone with Comcast. After MUCH time explaining this problem to THREE (3) different “technicians”, I finally talked to one who knew EXACTLY what the problem was.
She walked me through the reprogramming of the two remotes, and after trying a couple of different codes, quickly solved the problem. I had wasted hours just trying to swap out a failed set-top box.Comcast says that the remotes are already programmed to control the set-top box, but it seems that this is not always the case.
Why is there different programming?????. My remote acts like it is dead and nothing I do brings it to life. The cable, tv and aux lights do come on but is all the action there is. I called comcast and spent a long time with someone in Xfinity Chat. I unpluged the tv and cable box. I did the resetting of the remote but nothing changed. The keys on the remote will not work.
Just before they stopped working I was changing channels and having a hard time for the numbers I wanted to come up, then it stopped workiing and hasn’t worked since. My volume buttons need to be turned up very high, like to 25-50 to get the volume I used to get when the remote was originally synched up.The volume was always strong on 12-25.
We had an outage for a few minutes which I think may have caused this problem. The tech left the instruction book. Should I follow these steps and will it solve the problem: Turn TV and digital box on. Press TV on the remote. Press and hold setup button until TV flashes twice, then release. (enter code for TV) Press Power button.
If the TV turns off, make sure the volume/mute buttons work.Thank you!. I have a silver remote with a red OK button, and replaced my other one when half the buttons quit working. I’m thinking I shouldn’t have done that since the new remote doesn’t do ANYTHING. I’ve tried every reset I can find online. I replaced the batteries. I unplugged it and plugged it back in. But when I go to play the recorded programs, it starts to play the recorded program and then freezes and will not unfreeze no matter what I do.
Sometimes it eventually turns off, other times it doesn’t. And now when I go to watch regular TV, it freezes and will not unfreeze.
Or if I can get it to change channels, it just sits there frozen on the new channel.The DVR appears to be working (recording shows I wish to watch) but that’s it. To say my frustration level is through the roof is an understatement.The beauty of this whole thing is that the store I replaced it at, said this was the last silver remote they had. Short of driving another hour or so to another store and trying my luck there, is there ANYTHING else I can do?. Went to the Comcast store (1/5/16) to exchange a Silver w/red button REMOTE, the darn thing did not control my HD box, but I knew that it should control it because they are pre-configured at the factory (supposedly).So, for me I was bewildered because I knew there was no way to do a “setup” because there was no “setup” to pair your remote with the HD cable Box – until I found this website 😉.Nowhere on the instructions or even when I called Comcast – did they have the information I needed. (but then that would be too easy for the customer and they don’t want that).1st I did the: OPS Reset, but it didn’t work.2nd I did the: Factory Reset, but only the first 3 steps and it WORKED 😉3rd I just did the normal setup for the TV and all was good.I was ready to go back to the Comcast store, and get another remote, until I found you guys, Thanx for the info!!.
© CNETComcast's Xfinity X1 eye control is a web-based remote that pairs with a third party eye gaze system.My eyes follow a little cartoon cow from the top left to the bottom right of a screen. There's a reason I'm staring so intensely - and it's not because it's adorable.
Both of my pupils are dilated by the act, but in less than five seconds they will be paired with a new virtual remote control system, the Comcast Xfinity X1 eye control.After this calibration ends, I can now access the virtual keyboard on the Microsoft Surface. By staring at specific buttons on this virtual keyboard in my internet browser, I can flip through different channels on the connected TV behind the computer.Comcast, the nation's largest cable provider, on Monday released this new virtual keyboard, compatible with laptops and computers, to help you navigate your TV screen with the power of your gaze.This virtual keyboard is the latest example of how companies are working to make their products and services accessible to the disability community. For instance, at its Worldwide Developers Conference earlier this month, an accessibility feature that allows users with motor limitations to browse their iOS devices by simply speaking directions.
Similarly, in May announced a Live Caption feature that transcribes videos and audio in real time, meant to benefit deaf users. © Provided by CBS Interactive Inc.Comcast's Xfinity X1 eye control is a web-based remote that pairs with eye gaze systems.Comcast's customizable virtual keyboard is accessed via the URL, and it will be available to people with both the existing Comcast Xfinity platform and third-party assistive from companies such as Tobi.